Operations & Management — 12th Avenue Hotel
Lahore, Pakistan | August 2019 – November 2022
Role Context & Responsibilities
I worked in a family-owned boutique hotel where I held a hybrid role combining guest relations, operational management, and strategic decision-making. The small-business environment required end-to-end responsibility for daily operations, team leadership, supplier coordination, and financial oversight. Operational decisions had immediate financial and customer-facing impact, requiring both hands-on execution and structured planning.
Operational Leadership
Managed day-to-day operations across guest-facing and back-office activities, including staffing, scheduling, service coordination, and issue resolution. Worked closely with front desk and housekeeping to maintain consistent standards and smooth shift handovers.
Business Growth & Expansion
Oversaw the construction and operational integration of three additional rooms. Coordinated vendors and contractors, managed timelines, and aligned staffing and procurement workflows to absorb new capacity without compromising service quality.
Financial Oversight
Supported budgeting, cost monitoring, and supplier negotiations. Tracked operational expenses, evaluated cost-saving opportunities, and contributed to pricing and purchasing decisions in collaboration with ownership.
Key Learnings & Impact
Strengthened my ability to lead small teams, prioritize under pressure, and translate business goals into operational execution. This experience shaped my later focus on process optimization, analytics, and digital transformation.